Help center

Questions, answered clearly.

Product, billing, generation, VoiceLab, collaboration, and account basics in one place.

What is RealVideoCreator?

A browser-based production workspace for AI video generation, timeline editing, VoiceLab, collaboration, subtitles, audio control, and export.

Where are my projects?

Projects and private media are managed inside your authenticated Creator Studio workspace.

Do I need an OpenAI API key?

No. Real Labs managed generation is available through the paid-generation flow. A supported personal API key is optional if you prefer to use and pay your provider directly.

How is AI generation billed?

Managed AI generation is billed per generation. The current price is shown before a paid generation begins; subscriptions do not include a monthly AI allowance.

Which platforms are supported?

The current RealVideoCreator Studio runs in a modern desktop browser. A separate desktop product is listed on the roadmap and is not required for the browser Studio.

How does collaboration work?

Authorized collaborators can share project access, see active viewers, and use named live cursors inside the same project workspace.

What can I export?

The current Studio supports HD MP4 delivery and optimized GIF export from the same preview geometry.

What is Founder Preview?

Eligible Founders receive early access to selected new features before public release. Preview tools may be experimental and may change as feedback is incorporated.

Human support

Need help with your account or project?

Open the Real Labs support center to start or continue a ticket.

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